Legal
Privacy Policy
Last updated: May 13, 2025
Hiitown ("we", "our", or "us") is operated by HiiLabs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Hiitown mobile app and website (collectively, the "Service"). Please read it carefully. If you disagree with its terms, please stop using the Service.
1. Information We Collect
We collect information you provide directly, information generated as you use the Service, and information from third parties.
Information you provide
Account information: name, email address, phone number, and password when you register.
Profile information: profile photo, username, and any other details you add to your profile.
Payment information: billing address and payment method details. Card numbers are processed by our payment providers and are never stored on our servers.
Event and order data: events you create, tickets you purchase, restaurants you interact with, and orders you place.
Communications: messages you send to us via email or in-app support.
Information collected automatically
Usage data: pages visited, features used, time spent, and actions taken within the Service.
Device information: device type, operating system, browser type, IP address, and mobile device identifiers.
Location data: approximate location derived from your IP address, and precise location if you grant permission in the app.
Cookies and similar technologies: used to maintain sessions, remember preferences, and understand usage patterns.
2. How We Use Your Information
We use the information we collect to:
Create and manage your account and provide the core features of the Service.
Process payments for tickets and food orders.
Send transactional communications — booking confirmations, receipts, and event reminders.
Send promotional and marketing communications where you have opted in or where permitted by applicable law.
Personalise your experience, including recommending events and restaurants relevant to you.
Ensure the safety and security of the Service and investigate fraud or abuse.
Comply with legal obligations and enforce our Terms of Service.
Analyse and improve the Service through aggregated and anonymised analytics.
3. How We Share Your Information
We do not sell your personal information. We share it only in the following circumstances:
Event organisers and restaurants: when you buy a ticket or place an order, the relevant organiser or restaurant receives the information necessary to fulfil it (e.g. name, contact details, ticket details).
Service providers: third parties that help us operate the Service — payment processors, cloud hosting, analytics, email delivery, and customer support tools. They are contractually bound to use your data only for the services they provide to us.
Business transfers: if Hiitown is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before that happens.
Legal requirements: if required by law, court order, or government authority, or to protect the rights, safety, or property of Hiitown, our users, or the public.
4. Cookies and Tracking
We use cookies and similar tracking technologies to operate the Service. You can control cookies through your browser settings. Disabling cookies may affect some features of the Service. We use:
Essential cookies: required for the Service to function (e.g. authentication sessions).
Preference cookies: remember your settings and preferences.
Analytics cookies: help us understand how the Service is used so we can improve it.
Marketing cookies: used to deliver relevant advertising where applicable.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time by contacting us at
hii@hiitown.com. Some information may be retained for longer where required by law or for legitimate business purposes (e.g. financial records).
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: request a copy of the personal information we hold about you.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your personal information.
Portability: request a machine-readable export of your data.
Objection: object to certain uses of your information, including direct marketing.
Withdraw consent: where processing is based on consent, withdraw it at any time.
To exercise any of these rights, contact us at
hii@hiitown.com. We will respond within 30 days.
7. Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS), secure storage, and restricted access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.
8. Children's Privacy
The Service is not directed at children under the age of 13 (or a higher age threshold where required by local law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
9. International Data Transfers
Hiitown operates globally. Your information may be transferred to and processed in countries other than your own. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place in accordance with applicable data protection law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify you via email or in-app notification for material changes. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:
